Customer-team rotations are smart
New hires rotate through support for the first month. By week 4 you've answered live customer questions about parts of the product you'll later build.
Payments infrastructure for the internet.
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Read full article →New hires rotate through support for the first month. By week 4 you've answered live customer questions about parts of the product you'll later build.
Coming in mid-level, the first two promos felt earned and well-supported. After senior, the criteria got fuzzier and the wait got longer. Compensation refresh kept up though.
Working in support engineering felt like being plugged directly into the product. Bugs got fixed within days, not quarters. Pace can be intense during big launches.
Senior IC work was the best of my career here. Two managers later both excellent. The third I worked under made decisions in private and surprised the team in writing. Mileage varies a lot by org.
What surprised me joining: nearly every internal system has a written design doc with the why, not just the what. Onboarding is mostly reading. If you like working from primary sources you'll love it.
Three years in. The technical bar in interviews and code review is genuinely high — I've grown faster than at any previous job. Compensation tracks the public bands. Pace expectations are also high and a couple of my old teammates burned out around the 18-month mark. If you protect your weekends and pick a team with a reasonable manager, it's a great place.
Demo content. Pace can be intense in customer-facing teams; managers vary on protecting focus time.
Demo content. Reviewers commonly note a high technical bar and well-documented internal tools.