Terms of use

Reviews and scam reports on True Review are user-generated content. They reflect the views of the people who post them and have not been verified by us as factual claims of wrongdoing. Where required by law, we publish or remove content following the processes described below.

Consistent with the US Consumer Review Fairness Act (15 U.S.C. § 45b) and similar laws, we do not enforce or honour contractual clauses that prohibit, penalise, or condition refunds on positive reviews. You can't be retaliated against for posting an honest review.

You agree not to post:

• Statements you know to be false.
• Accusations of specific crimes against named individuals without evidence you can produce on demand.
• Content that identifies third parties' personal data (SSN, payment card, phone, email — automatically blocked).
• Mass-coordinated posts (brigading) intended to manipulate ratings.

A company is only marked flagged after three independent reports. Single-source claims appear as evidence on a company's page but do not trigger a scam label. Severity scores reflect community input, not platform judgements.

To report copyright infringement, send a DMCA-compliant notice to legal@true-review.example including:

• Identification of the copyrighted work.
• Identification of the allegedly infringing material with URL.
• Your contact information.
• A statement of good-faith belief and a statement under penalty of perjury that you are authorised to act.
• Your physical or electronic signature.

Counter-notices follow the same channel and the procedure described in 17 U.S.C. § 512(g).

Use the Notice & Action form (DSA Art. 16) to report content. Trusted Flaggers (DSA Art. 22) can apply via trustflagger@true-review.example. We publish a transparency report annually.

Where we display an AI-generated answer or summary, we label it visibly with the model name and the number of reviews used as evidence (EU AI Act Art. 50).

True Review is an interactive computer service within the meaning of 47 U.S.C. § 230. We do not adopt user statements as our own. Where moderation decisions are made, they are recorded in our public moderation log.

To the maximum extent permitted by law, True Review and its operators are not liable for indirect, incidental, or consequential damages arising from use of the service. Statutory consumer rights remain unaffected.

Disputes are governed by the laws of the State of Delaware, USA (excluding conflict of laws), or, for EU consumers, the law of their member state of residence. EU users may use the European Commission's online dispute resolution platform.

We'll post the "Last updated" date when these terms change. Material changes are highlighted on the home page for 14 days.